top of page

PRIVACY POLICY

Last updated: September 28th, 2023

1. Introduction

Welcome to Bubbl Cupps! At Bubbl Cupps ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our online store and purchase our products.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our website or purchase our products.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, email address, shipping address, and phone number, which are necessary for processing your orders and providing customer support.

  • Payment Information: When you make a purchase, we collect payment card information to process transactions securely.

  • Order History: Information about your past orders and interactions with our online store.

  • Communication: Information you provide when you contact us, including inquiries, comments, or customer support requests.

  • Device and Usage Information: Data related to your device, browser, and usage patterns on our website, such as log data and IP addresses.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders and provide related services.

  • To communicate with you, including order updates, shipping notifications, and responding to your inquiries.

  • To improve our website and enhance your shopping experience.

  • To send you promotional offers, newsletters, and marketing materials if you have opted in to receive them.

  • To comply with legal obligations and protect our rights.

4. Disclosure of Your Information

We may share your personal information with the following parties:

  • Service Providers: We may disclose your information to third-party service providers who assist us in processing orders, providing customer support, and improving our website.

  • Legal Compliance: We may share information to comply with applicable laws, regulations, or legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

  • With Your Consent: We will seek your consent before sharing your information with third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the right to:

  • Access and request a copy of your personal information.

  • Correct inaccuracies in your personal information.

  • Delete your personal information, subject to legal requirements.

  • Object to the processing of your personal information.

  • Withdraw consent, where applicable.

7. Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the security of your information.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The date of the latest revision will be indicated at the top of the policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@bubblcupps.com.

Privacy Policy

CARE INFO

At Bubbl Cupps, we want you to enjoy your acrylic boba cups to the fullest. To ensure their longevity and safety, please follow these care guidelines to prevent any possible damages:

1. Handle with Care

  • Acrylic cups can shatter if dropped or subjected to rough handling. Always handle your boba cup with care, especially when it is used as a prop.

2. Avoid Extreme Temperatures

  • Do not expose your acrylic boba cup to extreme temperatures, as extreme heat can damage the acrylic material.

3. Hand Wash Only

  • We recommend hand washing your acrylic boba cup with mild soap and warm water. Avoid using abrasive scrubbers or harsh cleaning chemicals, as they may scratch or damage the surface.

4. Do Not Microwave

  • Acrylic is not microwave-safe. Please do not use your boba cup in the microwave, even though it may not be big enough, as it can warp, melt, or release harmful chemicals.

5. Inspect for Damage

  • Regularly inspect your boba cup for any signs of cracks, chips, or damage. If you notice any issues, discontinue use immediately to prevent potential injury.

6. Store Carefully

  • When not in use, store your acrylic boba cup in a safe place where it won't be exposed to unnecessary stress or pressure. Avoid stacking heavy objects on top of it.

7. Child Safety

  • Keep your acrylic boba cup out of reach of children to prevent accidental drops or mishandling.

8. Avoid Dishwashers

  • Do not use dishwashers to clean your acrylic boba cup. The high water pressure and heat in dishwashers can damage the cup and the colors

9. Use for Intended Purpose

  • Our acrylic boba cups are not only functional but also serve as elegant decor display items. Use them to showcase your favorite beverages and add a touch of style to your space.

By following these care instructions, you can enjoy your Bubbl Cupps acrylic boba cup for a long time, ensuring both its aesthetic appeal and functionality. If you have any questions or concerns about the care of your boba cup, please don't hesitate to contact our customer support team.

Thank you for choosing Bubbl Cupps, and we hope you have a delightful experience using our products!

Care Info

PAYMENT METHODS

At Bubbl Cupps, we offer a variety of convenient payment methods to make your shopping experience as smooth as possible. Your payment security is of utmost importance to us. We use industry-standard encryption technology to protect your payment information during the checkout process. Please review the following payment options available when you make a purchase on our website:

1. Credit and Debit Cards

  • We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Using your card for payment is a secure and widely-used method.

2. Online Payment Services

  • You can also complete your purchase using popular online payment services, including PayPal. Simply select the option during checkout and follow the provided instructions.

3. Mobile Wallets

  • We support mobile wallet payments, including Apple Pay and Google Pay. These options provide a quick and convenient way to pay securely using your mobile device.

4. Peer-to-Peer Money Transfer

  • We support peer-to-peer money payments, including Zelle. This option provides a quick and convenient way to pay securely using your mobile device.

Please note that the availability of payment methods may vary depending on your location and the products you are purchasing. If you have any questions or encounter any issues while making a payment, our customer support team is here to assist you. Simply reach out to us using the provided contact information.

Thank you for choosing Bubbl Cupps for your shopping needs. We strive to offer a wide range of payment options to accommodate your preferences.

Payment Methods
Non-Refundable Policy

NO REFUND POLICY

Our made-to-order items are carefully crafted to meet your unique specifications and preferences. Due to the customized nature of these products, we have a strict no refund policy in place to protect both you, the customer, and our business. Please review the following terms and conditions before placing your order:

 

1. Order Confirmation

  • By placing an order for a made-to-order product, you acknowledge that you have reviewed and approved all design details, measurements, and specifications.

  • Once your order is confirmed and payment is received, we will begin production the following Monday. Changes or cancellations may not be possible after this stage.

 

2. No Refunds or Returns

  • Made-to-order products are created specifically for you and cannot be resold or returned to our inventory. Therefore, we do not offer refunds, exchanges, or returns for these items unless they arrive damaged.

 

3. Damaged or Defective Items

  • If your made-to-order product arrives damaged or with manufacturing defects, please contact our customer support team within five [5] days of receiving your order.

  • We may require photo evidence or additional information to assess the issue. If the issue is confirmed, we will work with you to provide a suitable resolution, which may include a replacement of the damaged item.

 

4. Cancellation Policy

  • Cancellations are only possible within 24 hours of placing your order. After this period, we may have already started production, and cancellation may not be feasible.

  • Cancellation requests should be sent via email. We will confirm the cancellation if it falls within the specified timeframe.

 

5. Timelines and Delivery

  • Please note that made-to-order products often have longer production times compared to standard items. Production and delivery timelines will be communicated to you during the ordering process.

  • Delays in production or delivery due to unforeseen circumstances (e.g., supplier issues, natural disasters, or other events beyond our control) are not grounds for refunds.

 

6. Communication

  • It is essential to maintain open and clear communication with our customer support team throughout the order process. Any changes or concerns should be promptly communicated to avoid issues.

 

By placing an order for a made-to-order product with Bubbl Cupps, you agree to abide by this no refund policy. We take pride in delivering high-quality, customized items tailored to your preferences, and we appreciate your understanding and cooperation in adhering to these terms.

 

If you have any questions or need clarification on any aspect of this policy, please do not hesitate to contact our customer support team at hello@bubblcupps.com before proceeding with your order.

SHIPPING INFO

We are currently offering to ship within the continental United States (excluding Hawaii and Alaska). Below, you'll find all the essential details regarding our shipping policy:

 

Shipping Destinations

  • We offer shipping to all locations within the continental United States. Unfortunately, we do not currently provide shipping services to Hawaii and Alaska.

 

Shipping Method

  • All orders will be shipped via standard ground shipping. This method ensures the safe and efficient delivery of your items.

 

Processing Time

  • Orders typically take five [5] business days to process and prepare for shipment. Please note that this processing time does not include weekends or holidays.

 

Estimated Delivery Time

  • The estimated delivery time for standard ground shipping varies depending on your location within the continental United States. On average, you can expect your order to arrive within five [5] business days after it has been processed.

 

Tracking Your Shipment

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package during transit.

 

Delivery Address

  • Please ensure that you provide a correct and complete shipping address during the checkout process. We are not responsible for delays or non-delivery caused by incorrect address information.

 

Shipping Updates

  • In the event of any unexpected delays or issues related to your shipment, our customer support team will promptly notify you and provide assistance to resolve the situation.

 

Signature Requirement

  • Most orders do not require a signature upon delivery. However, in some cases, our shipping carrier may request a signature for security purposes. If you have specific delivery instructions or concerns regarding this requirement, please contact our customer support team.

 

Order Tracking

  • To track the progress of your shipment, please use the tracking number provided in your shipping confirmation email. If you have any questions or encounter issues with tracking, don't hesitate to reach out to our customer support team for assistance.

 

Shipping to P.O. Boxes

  • We do not deliver to P.O. boxes for orders. Please provide a physical street address for delivery.

 

If you have any additional questions or require further assistance regarding our shipping policy, feel free to contact our customer support team at hello@bubblcupps.com. We're here to ensure a smooth and enjoyable shopping experience for you.

Shipping Info
bottom of page